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Privacy Policy

Sigma Roofing and Waterproofing (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in compliance with the Protection of Personal Information Act (POPIA).

1. Information We Collect

We collect and process personal information necessary to provide our services and improve your experience. This may include:

  • Personal Details: Name, surname, contact number, email address, and physical address.

  • Business Information: Company name and job title (if applicable).

  • Website Usage Data: IP addresses, browser type, and browsing behavior on our website.

  • Correspondence: Records of communication with us via email, phone, or our website.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to inquiries and provide our services.

  • To process quotations, invoices, and service agreements.

  • To communicate important updates regarding our services.

  • To improve website functionality and enhance user experience.

  • To comply with legal and regulatory requirements.

3. Sharing of Personal Information

We do not sell, rent, or trade personal information. However, we may share your data with:

  • Third-party service providers who assist in providing our services (e.g., payment processors, couriers).

  • Legal authorities if required by law.

  • Business partners when necessary for service delivery, subject to confidentiality agreements.

4. Data Protection and Security

We implement industry-standard security measures to safeguard your personal information from loss, misuse, or unauthorized access. These include:

  • Secure data storage and encryption protocols.

  • Restricted access to personal data for authorized personnel only.

  • Regular security updates and monitoring.

5. Your Rights Under POPIA

You have the following rights regarding your personal information:

  • Access: Request access to the personal data we hold about you.

  • Correction: Request corrections to inaccurate or outdated information.

  • Deletion: Request deletion of your data where no legal obligations require its retention.

  • Objection: Object to the processing of your data under certain conditions.

  • Withdraw Consent: Withdraw consent for direct marketing communications at any time.

To exercise these rights, please contact us at info@sigmaroofing.co.za.

6. Retention of Personal Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy unless required by law to keep it for a longer period.

7. Cookies and Website Tracking

Our website (www.sigmaroofing.co.za) may use cookies and analytics tools to enhance user experience. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy as needed. Any changes will be posted on our website with the effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

📍 Website: www.sigmaroofing.co.za
📞 Call: 082 905 0346
✉️ Email: info@sigmaroofing.co.za

By using our services, you consent to the collection and processing of your personal information as outlined in this Privacy Policy.